FAQ's

Add your most frequently asked questions here to provide clear and helpful information to your customers, ensuring they have all the details they need right at their fingertips.

Once your order ships, you’ll get an email with your tracking number and a link to follow its journey. You can also contact us anytime if you need an update.

We ship Monday to Friday. Most Australian metro orders arrive within 2–5 business days. Regional areas may take a little longer. International shipping times vary by location. Processing your order usually takes 1–2 business days, but it can be slightly longer during launches, peak seasons, or sale events.

To make sure your order arrives in time for Christmas:

• Order by December 15
  
• Order by December 20
  
• Order by December 10 (allowing time for customs)
  

Delivery times may vary during peak periods. Orders placed after these dates cannot be guaranteed for pre-Christmas delivery.

All orders ship from Viewbank, VIC, in our branded EVILOLIVE packaging. We use carbon-neutral shipping where possible. Any applicable customs fees or import duties for international orders are the responsibility of the customer and are not included in the purchase price.

We can’t combine shipping for multiple orders. To save on shipping, add all your items to the cart and check out in one transaction.

We work with reliable carriers including Australia Post, DHL Express, and FedEx. The carrier will depend on your location, the service selected at checkout, and the size of your order. All shipments include tracking, sent to you via email once your order has been dispatched.

Once we receive your return, we’ll check it meets our return criteria. Refunds are usually processed within 3–5 business days after inspection. Your bank or payment provider may take an additional 5–7 business days to show the funds in your account.

We accept returns of unworn, unwashed items with all original tags attached within 30 days of delivery. Sale items and accessories (including socks and underwear) are final sale and cannot be returned.

Items must be sent back in their original packaging and in the same condition received. Any item showing signs of wear, damage, or alteration will not be eligible for a refund.

Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item is faulty or we’ve made an error.

1. Log in to your account and find the order you want to return.
2. Fill out the return form with your reason for return.
3. Print the prepaid return label (return shipping cost will be deducted from your refund).
4. Pack your item securely in the original packaging.
5. Attach the return label.
6. Drop it at your nearest post office or courier depot.
   
   If you have any questions about returns, email us at hello@evilolive.au

First, check your order confirmation email for your tracking number. You can use this on the carrier’s website to see the delivery status.

If tracking shows “delivered” but you haven’t received your order, check with neighbours or alternate delivery locations.

If you still can’t find it, contact us at hello@evilolive.au with your order number and we’ll follow it up with the carrier.

For Australian orders not received within 7 business days of the shipping confirmation, or international orders not received within 14 business days, get in touch so we can resolve it quickly.

We process orders quickly, so there’s only a short window for changes. If you need to update your size, colour, or delivery address, email hello@evilolive.au within 2 hours of placing your order.

Include your order number and the change you need. We’ll do our best to update it, but once your order has been processed for shipping, changes can’t be made. If that happens, you can return the item after it arrives.

Cancellations are only possible before an order is shipped. Email hello@evilolive.au with your order number and request as soon as possible. Requests made within 2 hours of placing your order have the best chance of being processed in time.

If your order has shipped, it can’t be cancelled, but you can return it for a refund once received. Refunds for cancelled orders are processed within 3–5 business days.